refunds & returns

Brodie is not a party to any sale contract and is not liable for any breach of contract by either buyer or

seller. Our dispute service is provided as a goodwill service only and does not create any legal obligation or

liability on the part of Brodie.

6.1 No change of mind returns

All sales are final. Brodie does not accept returns for change of mind. Buyers must read listings carefully and raise

questions before purchasing.

6.2 Item not as described

Raise a dispute within 5 days of delivery through the in-Platform dispute centre. Brodie may, at its sole discretion,

facilitate a refund where a claim is upheld. The buyer is responsible for all return shipping costs where a return is

required as part of the dispute resolution process.

6.3 Item not received

Check tracking first. Contact the seller through the Platform. If unresolved within 48 hours, raise a dispute. Brodie will

investigate using seller's proof of postage. Brodie accepts no liability for items lost by third-party delivery services.

6.4 Refunds

Approved refunds are processed to the original payment method within 5 to 10 business days. Brodie is not liable for

delays caused by banks or payment providers.

6.5 Fraudulent claims

Buyers raising fraudulent disputes or misrepresenting the condition of received items may be permanently banned

and may face legal action.