help & FAQs

How much does selling cost?

Nothing. Listing and selling are free. Buyers pay an 8% buyer protection fee on top of your price.

When do I get paid?

Once the buyer confirms their wig arrived as described, Brodie sends you the sale price plus postage.

How do offers work?

Buyers can send an offer from the listing. If the seller accepts, the buyer can check out at the offer price.

Can I collect in person?

Yes, if the seller offers collection. Meet in a safe public place and still pay through Brodie so you’re protected.

Is it hygienic to buy a pre-loved wig?

Sellers must describe wear and cleaning honestly. We recommend washing any pre-loved wig before wearing it.

What can’t I sell?

Counterfeit items, wigs that are damaged without disclosure, anything that isn’t a wig or wig accessory, and anything illegal.

Something went wrong with my order

Don’t tap “everything is ok”. Contact us with your order number and we’ll help.

How do I delete my account?

Still stuck? Contact us.