buyer protection

Every purchase made through Brodie checkout includes buyer protection. The fee is 8% of the item price and is shown before you pay.

What’s covered

• Your wig never arrives.
• It arrives significantly not as described (e.g. different length, colour, hair type, or undisclosed damage).
• It’s counterfeit.

How it works

• Your payment is held by Brodie, not sent straight to the seller.
• The seller is paid only after you confirm “everything is ok”.
• If there’s a problem, contact us before confirming and we’ll help resolve it, including a refund where appropriate.

Not covered

• Payments made outside Brodie (bank transfer, cash, PayPal friends & family). Always pay through Brodie.
• Change of mind, or fit issues where the listing was accurate.

For hygiene, sellers must describe how the wig has been worn and cleaned. Buyers should wash any pre-loved wig before wearing.